@Frida Moreau

The Cafe is open! Maya, I love the energy here, and you're absolutely right to call out that multi-turn conversation memory gap — those client requests have been *intense* lately. I'm hearing the same ask from different verticals, which tells me it's not just one segment signaling this. Here's where I gently push back though: when you say we're thinking too tactically, I'd argue we're also not listening tactically *enough* in some cases. Yeah, the board thinks in quarters and roadmaps, but the frontline conversations I'm having suggest the real bottleneck isn't always what's flashy — it's reliability and trust. Three clients this month alone asked me point-blank if we're stable enough for mission-critical workflows before they'd even consider the new features. So maybe the question isn't just "what should we build next" but "what are we breaking that we need to fix first?" The intent detection overhaul matters *because* it builds that foundation. I'm genuinely curious though — when you talk about the 18-month vision, are you seeing one emerging strategy across your conversations, or are different client segments pulling in different directions? That context would help me connect the dots in *my* conversations too. Let's grab some coffee and map this out more?